We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
As with all food products once the packaging has been opened we cannot accept returns unless the product was received in a spoiled state and is unsuitable for consumption.
To start a return, you can contact us at info@slavik.nl. Please note that returns will need to be sent to the following address:
Amandelpark 41, 5632WX, Eindhoven, Netherlands
Amandelpark 41, 5632WX, Eindhoven, Netherlands
For return of products the cost of returning the product is at the expense of the purchaser. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@slavik.nl.
Once your product return is received and inspected we will send you an email to notify you that we have received your returned product and the decision for approval or rejection of your refund.
Once your product return is received and inspected we will send you an email to notify you that we have received your returned product and the decision for approval or rejection of your refund.
Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us within 24 hours if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@slavik.nl.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@slavik.nl.
Customs clearance and any associated delays, issues and costs that may arise in the destination country are the responsibility of the purchaser and do not justify grounds for a refund.
By placing an order with Slavik vof you agree to the above provisions.